How CRED Uses AI to Enhance Premium Customer Experiences in India
Introduction to AI in Customer Experience The use of artificial intelligence (AI) in customer service is becoming more common across various industries. In India, companies serving premium customers are exploring AI to meet growing expectations for quick and accurate support. CRED, a platform known for catering to premium users, is adopting AI technologies to enhance how it interacts with customers. Understanding CRED’s Customer Base CRED focuses on users who value exclusivity and quality. These customers expect personalized and efficient service. Meeting these expectations requires new approaches beyond traditional customer support methods. AI offers tools that can help address these needs effectively. Role of GPT-Powered Tools in Support Accuracy Generative Pre-trained Transformer (GPT) models are AI systems trained to understand and generate human-like text. CRED uses GPT-powered tools to interpret customer queries more accurately. This helps reduce misunderstandings and ...