How Leading Companies Harness AI to Transform Work and Society
AI is no longer “one tool in the toolbox.” In many organizations, it’s becoming an operating layer that sits across customer service, analytics, security, design, and research. That shift is visible across industries: payments, airlines, enterprise software, banking, biotechnology, and creative platforms are all experimenting with (or already deploying) AI to reduce cycle time, improve decisions, and offer more personalized experiences. But “companies using AI” is too broad to be useful. The more interesting question is how they use it: which workflows they target first, what changes actually stick, and where ethical and operational risks appear when AI is embedded into everyday work. TL;DR Top firms tend to deploy AI in repeatable, high-volume workflows first (support, ops, risk, reporting), then expand into higher-stakes decisions with stronger governance. Practical wins usually come from workflow redesign (clear ownership + approvals + monitoring), no...